FAQs

FAQs (Frequently Asked Questions)

Is the ShopTrendly website secure?

All of our orders are processed through a secure, PCI compliant network. ShopTrendly uses Authorize and PayPal as our PCI Compliant Merchant Account Providers. We never see your credit card information and would certainly never share it with anyone else (even if we could)!

What is your privacy policy with information other than credit cards?

ShopTrendly will NEVER share your information with a third party. Who is a third party? Well, the first party is you, and the second party is us. A third party is someone other than you and us.

Has my order shipped yet?

We will ship your order as soon as possible. It usually takes 1 to 3 business days (depending on demand). We will send you an email to let you know when it has shipped.

What are the shipping times?

We ship 24/7 from our warehouse to meet demand. Order soon before we sell out!

Please allow 10-13 business days for shipping to the US with USPS. We ship ALL orders from our warehouses in different countries, to over 180+ countries.

International shipping can take 15-20 business days, and we use YunExpress as our shipping provider for orders outside the United States.

How can I track the status of my order?

After we ship your order, you will receive an email update titled "A shipment of order #******* is on its way." This email will contain your tracking number and information.

With the tracking number, you can track your order on the Follow Your Order page.

Can I make changes to my order?

If you need to make a change to an order, please contact us as soon as possible. Orders are processed throughout the day and once an order is shipped, we cannot make changes to it or cancel the order.

Can I cancel my order?

Customers can cancel their order 24 hours before it ships and receive a full refund, no questions asked. Please email support@shoptrendly.com to cancel within the time period.

I did not receive a confirmation of my order, what's wrong?

If you did not receive a confirmation email from us, it can only mean that you mistyped your email address (e.g. gnail instead of gmail, gmail.con instead of gmail.com) or that you used a second email address and forgot it. Please contact us with the correct full name you used in your order and we will be happy to update your email address and resend you your order confirmation email.

I received two email confirmations, did I have to pay twice?

No worries, you were not charged twice, we just send two emails to make sure our customers get their order confirmations in their inbox.

My order never arrived, what's going on?

Check your email for a shipping confirmation. If you don't see anything, send us an email at support@shoptrendly.com and tell us your order number. We'll help you figure out what happened to your order.

My order arrived incomplete or damaged.

We are very sorry for the inconvenience you may have experienced by receiving your order damaged. Customer satisfaction is very important to us, so all you have to do is contact us and we will send you a new order as an apology. Just send us an email at support@shoptrendly.com and tell us your order number, and we will help you.

I received my order, but an item is missing.

Due to high demand, we have to constantly update our inventory. Therefore, if there are several items in one order, we will ship the available items first and the rest will be shipped separately once our stock is updated.

I want to return my order.

You can return your order up to 30 days after it reaches you. If you would like to return all or part of your products, please email us at support@shoptrendly.com. We will provide you with a credit or instructions on how to return your order. For more information on returns, see our Return Policy

Question not answered? Email us!

You can email us at support@shoptrendly.com

Please note: If you send more than one email, your email will appear at the back of the support queue. This means that the more emails you send, the longer it will take for you to receive a response.

We will respond to your email within 24 hours.

Emails regarding order cancellations will be answered first. Please see the FAQ above for information on order cancellations.